We provided methodological support to implement the innovation management system, including a structure, governance, and process proposal. We carried out a 90-hour training program for the Unity and Innovation Teams, reaching 10 % of the staff. We worked twice a week, 4 hours a day, so that the civil servants could get the qualifications to use, in a productive manner, different tools such as appreciative enquiry, design thinking, prototyping, and project management, among others. Additionally, we led each Innovation Team in the presentation stage to the levels authorized to validate and require the resources for the implementation of responses to the challenges identified as critical for services and products generation.

We managed to implement the structure for innovation management with committed participation of the selected civil servants. All of them showed full commitment by attending the training sessions, putting into practice the tools given, devising and prototyping solutions, and making presentations to the authorities to proceed to the implementation later. Over 20 challenges were identified from the job done by the civil servants, and 5 prototypes were tested (one by each Innovation Team). Another achieved result to highlight was the regaining of trust on the management team as well as the civil servants’ commitment.